Frequently Asked Questions

Amenity Access 

  • Who is allowed to use the Amenities?

Only residents of La Cima Master Association and their guests are allowed use of the pools and the Amenity Center. They will have access via an assigned and activated Key FOB. 

  • How can I get my access Key FOB(s)?

You can be issued your complimentary two (2) FOBs or replacement FOBs by visiting the Amenity Center between 10:00 AM-5:00 PM Monday through Friday with a Goodwin staff member. 

Each home may have 2 active Key FOBs. Any replacement FOB(s) are $25 each to be charged to the Homeowners account.

  • Can I reserve areas of the Amenity Center for private gatherings? 

Yes, we are accepting reservations at the Amenity Center. All facilities are reserved on a first come/first served basis. Please sign in to your TownSq account, select Documents, select Forms, then complete the Rental Agreement Form and return to Autumn.Spring@GoodwinTx.com . Autumn, Lifestyle Coordinator for La Cima will confirm availability of the building on the requested event date. 

  • What are the operating hours of the pool?

The Seasonal Pool is open SEASONALLY, and if a Life-Guard is on duty, from 10am - 8pm. The season starts Memorial Day weekend and ends Labor Day each year. 

The Quiet Pool (Experienced Swimmers Only), is open all year and heated in the winter months. Homeowners can enjoy the Quiet Pool between the hours of 5am-10pm daily. 

  • Where is the pool located?

The pool is located at 301 A Central Park Loop San Marcos, Tx 78666. You may enter via your Key FOB at any of the gate entrances. 

Please be sure to close the gate once you have entered and never prop any gate entrances open.

  • Is alcohol allowed at the pool?

Alcohol is allowed at the Amenity Center. Please drink responsibly. If someone is in immediate danger, please call 911.

  • How many guests are allowed per household? 

Residents are permitted up to 5 guests per household at a time without prior written consent through request on TownSq. 

  • Where is the gym located?   

The gym is located at 301 A Central Park Loop San Marcos, Tx 78666 downstairs in the Amenity Center building. You may enter via your Key FOB. 

The gym may be accessed from 5am to 11pm each day. Please be sure to close the door of the Amenity Center once you have entered and never prop any door open.

Architectural

  • Do I have to submit an ACC request?

If you are making a modification to the exterior of your home, regardless of front, side, or backyard, then you will need to submit an application. 

  • How do I submit an ACC request? 

The architectural review application can be found under the Tools section of TownSq. Click “Submit Project”, all fields must be filled in for the application to be processed. Indicate "n/a" in fields that do not pertain to your project.

  • Is there a cost associated with submitting an application? 

Yes, the cost for applications regardless of the verdict or outcome, will be a non-refundable fee of $60.00 paid through TownSq. 

  • How long does it take to get approval?

Once the application is submitted it will be reviewed by Goodwin’s ACC department that has been tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. Applications are processed as quickly as possible but have up to 60 full days to cast a verdict. Please ensure that you provide as much information as possible with your application to avoid delays. 

  • What is the status of my application?

You can view the status of your application in TownSq where it was submitted. If you have additional questions you can submit them to the ACC department via TownSq or via email at ACCReview@goodwintx.com.

  • Where should I direct any questions about this process?

Please reach out to Goodwin’s ACC department via email at ACCReview@goodwintx.com. You may also use the request feature in TownSq to submit a general question about this process or email your community manager. 

Board Meetings

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

  • What does the Association maintain and what am I responsible for maintaining?
  1. Homeowners are responsible for the appearance and safety of their property. You are expected to mow, edge, weed, trim and water your lawn including the area in front of your home to the street. 
  2. Please keep driveway clean and free of debris and oil. All recreational equipment should be stored when not in use. Bulk trash should be out of view until collection day. 
  3. All trash bins should be kept out of view. 
  4. Projects should be stored away when not being worked on. 
  5. Please keep all non-operational vehicles, boats, RVs, campers, jet skis, and large company vehicles in storage or out of view. 
  6. Common areas are maintained by the association, but please pick up after yourself and your pets.
  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

  • What is the trash/waste pick-up schedule for my community?

Wednesdays are recycling (green lid), Fridays are trash (brown lid).

  • What is the bulk pick-up schedule for my community?

They do bulk pickups the 1st full week and 3rd week of the month. Contact City of San Marcos for details. 

  • How do I get electric/gas/water/trash service? 
  1. Electric  - Pedernales Electric Cooperative
  2. Natural Gas – CenterPoint Energy
  3. Water & Waste Water – City of San Marcos
  4. Trash & Recycling  - City of San Marcos
  • How do I get a mailbox key?

New residents can obtain their mailbox keys at the post office located at 210 S. Stagecoach Trail, San Marcos, TX 78666. To receive the mailbox key, you must bring a copy of your closing disclosure and a valid state issued ID. 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue. 

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis to inspect homeowner and builder lots. Additionally, builder lots are inspected on a weekly basis to ensure no work is occurring on Sundays.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

  1. TownSq App: Submit a request via our web and mobile application.  
  2. Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. Contact: 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 
  3. Community Manager Email: ALACmanager@goodwintx.com
  4. Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com. 
  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

  • Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

  • What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

You can enroll in e-statements using the link: Request eStatment | Goodwin & Company

  • How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

ALAC- La Cima Master Association

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

  1. Login to TownSq at https://app.townsq.io/login
  2. From the top of your home page feed, select the account you’d like to make a payment on.
  3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

  1. From the top of your mobile feed, choose the account you’d like to make a payment on.
  2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.   You will need to note your account number and association code (ALAC) in the memo section of your check. 

  • Can I pay my assessment with a credit/debit card? 

Yes, please see instructions above.  

  • What is my property code?

Your Property Code is ALAC

  • What is the Management ID?

6587

  • When is my assessment due?

Assessments are due quarterly, instead of monthly, beginning January 1, 2025. Assessments are due January 1, April 1, July 1 and October 1. Assessments paid after the 15th will incur late fees. 

  • Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible. 

  • How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, landscaping, amenity maintenance, taxes, pool maintenance, accounting, insurance, etc.

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

Insurance

  • My lender is asking for a copy of the association's insurance. Where do I get this information?

HomewiseDoc.com or contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. 

Resales

  • How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via Community Archives at https://www.marketplace.communityarchives.com/login

  • How much does a lender questionnaire cost?

Visit the Community Archives at https://www.marketplace.communityarchives.com/login for pricing. 

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered via Community Archives at https://www.marketplace.communityarchives.com/login

  • I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via Community Archives at https://www.marketplace.communityarchives.com/login

Rules/Regulations

  • What is the community's rental/leasing policy?

Short term rentals are not permitted. You may set up tenants under your account as a tenant in TownSq without your account being fully visible to them. Please update your current mailing address if you are renting your home. Renters should be given the HOA guidelines from their landlord and are responsible for following all rules. Violations will be the responsibility of the homeowner.

  • What is the community's pet policy?

Please pick up after your pets and dispose of their waste appropriately. Pets should be kept on a leash whenever not on your property. Pets must be secured when on your property so as not to come in contact with other residents on the sidewalk.

What is the community's parking policy?

Please use your garage for parking whenever possible. You may park in your designated driveways at any time. Please do not park over sidewalks that would block the traffic of other residents.  Do not block mailboxes or block trash/recycling from being picked up.

Please follow all city ordinances related to parking as it pertains to distance from curbs, crosswalks, fire hydrants, and stop signs.  Inoperable vehicles are prohibited from public view. Long term parking on streets is prohibited.

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

Easily communicate with community managers, and board members 

  1. Manage your account and pay online
  2. Get up-to-date community news and events
  3. Request and review status of service inquiries
  4. Participate in community polls
  5. Access community forms and documents
  6. And more…
  • How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

Visit https://app.townsq.io/ais/sign-up

  1. Enter your Account Number and Zip code (Physical property address)
  2. Provide your email address and create a password (note only one email address to complete the registration)
  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.